Tuesday, August 14th, 2018
You don’t have to upload student lists or add users one-by-one any more. S/P2’s new “Invitations” feature makes it super easy to add users to your account by inviting your students or staff to set up their own log in credentials, and to automatically be assigned the courses you want them to receive. Check out […]
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Sunday, August 5th, 2018
On June 20, the Automotive Service Association (ASA) hosted a webinar called “The Road to Great Technicians” with Chris Chesney, senior director of customer training for the CARQUEST Technical Institute. After ASA Vice President Tony Molla introduced the webinar’s presenter, Chesney recounted his collaboration with the National Automotive Service Task Force (NASTF) to identify the Road to Great Technicians. They […]
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Wednesday, August 1st, 2018
When you go to S/P2 to log in, you’ll see that things look a little different. That’s because we are changing from our old 3-code login to a 2-code login system. We’re making this change for several reasons: Individualized usernames and passwords improve security Personalized usernames (typically the individual’s email) and a personalized password are […]
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Thursday, July 26th, 2018
The Service Professionals General Session at AAPEX 2018 will tackle an important industry issue: building rewarding careers for automotive technicians and ensuring they have the skills to repair vehicles equipped with new technology, regardless of where they are employed in the automotive aftermarket. … Panelists include Donny Seyfer, executive officer and shop owner, NASTF; Chris […]
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Tuesday, July 17th, 2018
The biggest issue in the automotive industry is the technician shortage. Kyle Holt, president of S/P2 and Jay Goninen, CEO of Find a Wrench joined Rissy Sutherland’s postcast to discuss and share thoughts on this major topic that includes how shops can recruit, and help the next generation enter and stay in the industry. Listen […]
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Monday, July 2nd, 2018
There were an estimated 38,829 auto tech graduates in 2016. Demand for new entrants is estimated at 75,900 per year. The post-secondary supply of aspiring vehicle technicians in the U.S. is simply not keeping up with industry demands, according to a new report from TechForce Foundation. The non-profit organization focused on developing new technicians has […]
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Monday, May 28th, 2018
Check out the Motor Age article by Chris Chesney that talks about implementing a mentoring system in an automotive shop environment. In the article, he says: “I suggest looking at the recent program created by partners ASE and S/P2 to develop and support mentorship in our industry. S/P2 is an organization that provides safety and […]
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Friday, May 11th, 2018
In my past few Health and Safety columns, I’ve talked about mentoring programs and two of the important roles within them: the manager and the mentee. In this column, I’ll focus on the third person in the workplace mentoring scenario: the mentor. Though each person in the equation is important, companies look to their mentors to take on […]
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Monday, May 7th, 2018
Teaching an employee to replace a transmission is a systematic process with defined steps that should be taken. Success can be measured if all the steps are followed and the car performs as it should. But does your business have a process in place to train employees how to have positive interactions with customers, resolve […]
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Tuesday, April 10th, 2018
When asked about the challenges for 2018, two things rise to the top of the list for body shop owners: the lack of skilled technicians and the need for a system in place to bring on new employees and get them up to speed. In the Health & Safety column that appeared in the January 2018 […]
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